Under the distance selling regulations you have the legal right to cancel your order within 14 days of receiving the goods with the exception of personalised and bespoke items.

For non-personalised items we will issue a full refund if the item is returned within 14 days unused, undamaged and in the original packaging. Please notify us by email within 14 days of your intention to return the item.

Delivery charges are non refundable.

The customer is responsible for any charges for delivering the item back to us.

Please return the items to ;

Susan Rose China
The Mill,
Preston Capes Rd,
NN11 3EZ.

Any refunds will be issued by the same method payment as the original payment was received.

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